Services
Hotel Mystery Shopping and Sales / Customer Service
Training
| Features: |
- ON-SITE OR TELEPHONE MYSTERY SHOPPING WITH DETAILED SPECIFIC REPORTS
- ON-SITE MOBIL FIVE STAR PRE-MYSTERY SHOP - MAKE SURE NO STARS ARE LOST
- MP3 RECORDING SENT WITH EVERY TELEPHONE MYSTERY SHOP
- INDIVIDUAL DETAILED SPECIFIC COACHING REMARKS IN EVERY REPORT
- CUSTOMIZED MYSTERY SHOP CALL SCENARIOS
- DETAILED SALES PROCESS CHECKLISTS
- ON THE SPOT PHONE CUSTOMER SERVICE AND SALES COACHING
- MONTHLY COMPARATIVE AND TREND SUMMARIES
- INTERNET AND EMAIL DELIVERY OF INFORMATION
- ON-SITE OR CONFERENCE CALL SALES AND CUSTOMER SERVICE TRAINING
|
| Benefits: |
- INCREASE
REVENUE CONVERSION
- INFORMATION
FROM WHICH TO TARGET TRAINING
- INCREASED
PROFESSIONALISM AT THE POINTS-OF-SALES
- INCREASED
CUSTOMER RELATIONSHIP DEVELOPMENT
- STRENGTHEN
EFFICIENT USE OF EMPLOYEE WORK TIME
- REDUCTION
IN STAFF TURNOVER
- INCREASED
SERVICE LEVELS
- HELPS YOU DEVELOP
CONSISTENCY THROUGHOUT THE PROPERTY
|
|
